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Shipping and Delivery Policy

Shipping Address and Notifications

During the checkout process, we will ask you to fill out the address you wish your products to be shipped to. When a purchase is made, you will be notified via email the details of your purchase including your specified Shipping Address. Changes to these shipping details can be made by email before an item is shipped. Another email will be sent once an order has been processed and shipped.

Shipping Methods and Carriers

We use registered international courier companies to fulfill and ship orders placed by customers.  Most orders are shipped by FedEx.

Delivery Time and Order Processing

While the company strives to ship products within 10 days of an order being placed or as per the delivery date agreed at the time of order confirmation, it makes no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer time-to-ship (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport). The company is also not liable for any delay in delivery by the courier company / postal authorities. In the case of Pre-orders or back ordered products, the company retains the right to extend expected delivery time due to unforeseen consequences. This said, customers will always have the right to cancel any orders before such orders have been shipped.

Order Cancellation

Orders may be cancelled for a full refund by a customer before an order has been shipped. To cancel an order, simply email the company with your order number.

Shipping Destinations

Available shipping destinations may vary by product. Available shipping destinations are shown on the specific product pages and during the checkout process. Customers will not be able to purchase products that need to be shipped to addresses beyond those given as choices. We reserve the right to cancel orders and give a full refund to customers if for some reason shipping cannot be carried out to a given address.

Shipping Costs

Our shipping charges are determined by the quantity of products ordered as well as the final destination of your order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Insurance

Every product shipped by us is insured up to its full purchase price. It is our responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from our warehouse to the customer and not for subsequent shipments.

Taxes, Import Fees and Customs

Any products that are shipped to countries outside of Latvia or the EU may be subject to additional import taxes, customs duties and fees levied by the destination country ("Import Fees") which may not be shown in the purchase price when an item is bought. The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.